compliance

Our Commitment to Quality, Safety and Regulatory Compliance

At Soigner Pharma, a division of Arlak Biotech Pvt. Ltd., we are committed to maintaining high standards of quality, product safety, transparency, and ethical business practices across our pharmaceutical operations.

We strive to conduct our business in accordance with applicable Indian laws, pharmaceutical regulations, and relevant quality requirements. Our approach focuses on responsible product sourcing, quality assurance, accurate product information, and building long-term trust with our franchise partners, distributors, and business associates.

1. Regulatory Compliance

We aim to ensure that our pharmaceutical business activities comply with applicable requirements under Indian pharmaceutical and drug laws, including relevant provisions of the Drugs and Cosmetics Act, 1940, the Drugs Rules, 1945, and other applicable regulations, as amended from time to time.

We work towards maintaining appropriate documentation, regulatory records, and business processes in line with the requirements applicable to our activities.

2. Quality Assurance

Quality is an essential part of our commitment to healthcare. We emphasize appropriate quality checks, documentation, and established procedures throughout the relevant stages of pharmaceutical product sourcing, manufacturing arrangements, packaging, storage, and distribution.

Where manufacturing is carried out by third-party manufacturers, the applicable quality and regulatory requirements are expected to be followed by the relevant manufacturing partners.

3. Product Safety and Information

We aim to provide accurate and relevant information about our pharmaceutical products, including their composition, formulation, packaging, and other available product details.

Product information published on this website is intended primarily for general information and business reference. Product availability, specifications, packaging, and regulatory status may vary according to applicable requirements and may be updated when necessary.

4. Ethical Business Practices

We believe in conducting business with integrity, transparency, and accountability. Our business practices aim to support responsible pharmaceutical marketing, fair dealings with business partners, and compliance with applicable rules governing the promotion and distribution of pharmaceutical products.

We do not intend website content or promotional materials to replace professional medical advice or encourage the inappropriate use of medicines.

5. Responsible Distribution and Storage

We recognize the importance of appropriate storage, handling, transportation, and distribution of pharmaceutical products. We expect relevant business partners and distribution channels to follow the applicable requirements for maintaining product quality and integrity throughout the supply chain.

6. Product Complaints and Quality Concerns

We take product-related concerns seriously. Customers, franchise partners, distributors, and other business associates may contact us to report product quality concerns, suspected defects, damaged packaging, or other relevant issues.

Please share the product name, batch number, manufacturing or expiry details where available, and a description of the concern through our official contact channels so that the matter can be reviewed and directed to the appropriate team.

Contact Information

Soigner Pharma
SCO 5–6, Wadhawa Nagar, Near Hotel Sunpark, Kalka Highway, Zirakpur, Punjab – 140603, India
Phone: +91-9877784036
Email: pcd.soigner@gmail.com

7. Website Content and Disclaimer

We make reasonable efforts to keep the information on this website accurate and up to date. However, website content is provided for general informational purposes and may be revised without prior notice.

Information available on this website does not constitute medical advice, diagnosis, or treatment recommendations. Patients should consult a qualified healthcare professional regarding the appropriate use of medicines.

The availability and use of pharmaceutical products remain subject to applicable laws, regulatory approvals, prescriptions where required, and other relevant restrictions.

8. Continuous Improvement

We are committed to reviewing our business practices and improving our quality, documentation, and compliance processes as applicable regulatory requirements evolve.

At Soigner Pharma, we believe that responsible business conduct, quality-focused processes, and regulatory awareness are essential to building lasting relationships and supporting the pharmaceutical healthcare sector.

For compliance-related queries, product concerns, or business enquiries, please contact our team through the official contact details provided above.