Privacy Policy

1. Introduction

Welcome to Soigner Pharma. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Soigner Pharma (“we,” “our,” or “us”) collects, uses, stores, and protects information when you visit our website, browse our pharmaceutical product range, submit an enquiry, or contact us regarding our PCD Pharma Franchise and third-party manufacturing services.

Soigner Pharma is a division of Arlak Biotech Pvt. Ltd. This policy applies to information collected through our website and related online communication channels.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it as appropriate.

2. Information We May Collect

Depending on how you use our website, we may collect the following categories of information:

A. Personal Information

When you submit an enquiry or contact us, you may provide information such as:

  • Full name

  • Email address

  • Mobile or telephone number

  • Company or business name

  • Business location or address

  • Information about your pharmaceutical franchise enquiry

  • Product requirements or third-party manufacturing specifications

  • Any additional information you voluntarily include in a message

Please provide only the information necessary for your enquiry.

B. Technical and Usage Information

When you browse our website, certain technical information may be collected automatically, depending on the website's configuration. This may include your IP address, browser type, device information, pages visited, referring website, and date and time of access.

C. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, and improve the visitor experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

3. How We Use Your Information

We may use the information collected for the following purposes:

  • To respond to enquiries and requests for information.

  • To provide details about pharmaceutical products and available business opportunities.

  • To communicate with prospective PCD Pharma Franchise partners and third-party manufacturing clients.

  • To understand product requirements and follow up on business enquiries.

  • To operate, maintain, and improve our website.

  • To monitor website performance and identify technical issues.

  • To protect our website, prevent misuse, and maintain security.

  • To comply with applicable legal and regulatory requirements.

  • To communicate relevant business information where permitted by law and, where required, with your consent.

We will use personal information for purposes that are consistent with the purpose for which it was collected or otherwise permitted by applicable law.

4. How We Share Information

We do not intend to sell your personal information to third parties.

We may share relevant information in limited circumstances, including:

  • Service providers: Website hosting, technical support, email services, analytics, and other providers who help us operate our website or respond to enquiries.

  • Business operations: Relevant personnel or associated business teams who need the information to handle your request.

  • Legal requirements: Government authorities, regulators, courts, or other parties where disclosure is required or permitted by law.

  • Security and legal protection: Where reasonably necessary to investigate fraud, protect rights, or address security concerns.

Any sharing of personal information will be subject to applicable legal requirements and appropriate safeguards, where required.

5. Data Storage and Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems used, information may be stored on website servers, business communication systems, or service-provider platforms.

No method of electronic transmission or storage is completely secure. Therefore, although we take reasonable precautions, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, and meeting applicable legal obligations.

The retention period may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Choices and Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Withdraw consent where processing is based on consent.

  • Raise concerns about how your information is handled.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before acting on certain requests.

8. Third-Party Websites and Services

Our website may contain links to external websites or use third-party tools and services.

We do not control the privacy practices of external websites. If you visit a third-party website, we recommend reviewing its privacy policy before sharing personal information.

9. Children's Privacy

Our website is intended for general business and informational purposes, particularly for individuals and businesses interested in pharmaceutical products, franchise opportunities, and manufacturing services.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law. If you believe that a child has provided personal information improperly, please contact us so that the matter can be reviewed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage visitors to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Soigner Pharma
A Division of Arlak Biotech Pvt. Ltd.
SCO 5–6, Wadhawa Nagar, Near Hotel Sunpark, Kalka Highway, Zirakpur, Punjab, India – 140603

Phone: +91-9877784036
Email: pcd.soigner@gmail.com

Please mention “Privacy Policy Enquiry” in the subject line of your email so we can identify your request.

This Privacy Policy is intended to provide general information about our website's privacy practices. It should be reviewed and finalized to reflect the website's actual data collection, cookie, analytics, form-processing, and data-retention practices and applicable law.